At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
Cake turned out to be sour, which is not the case ideally with Red Velvet.
Sandeep
May 5, 2025
4
By mistake clicked pick up instead or delivery. Requested for delivery but denied. Requested for cancellation so that I can change delivery mode but again denied.
Saurabh Singh
May 5, 2025
5
Good
Aaranta waykar
May 5, 2025
4
My overall experience was good, taste was good fully worth it 😉 but the one thing is packaging was not good very disappointed ☹️ i mean if you extra charge for it then plz look into it, the cake I received was fully tilt to one side. If I have a option to share photo I ll share. Otherwise I m all satisfied thank you. ☺️
Mayur Khira
May 5, 2025
5
When you call up the Theobroma helpline, there should be a way to get the branch number as I could not geThat from your helpline today and didn't Ustand d reason for it. While v r headin2wards sustainability goals, v shd mak packagin slightly minimal in size lukin at d pastery size. Special mention for Ghatkopar East branch for excellent customer service by Sunny! If there's a next screen would luv to eloborate but feel free to call me to kno more.Keep up the good work!