At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
The Yule Log better be available at all times! It better not be a seasonal thing! It is simply awesome!
Sreeram Melarkode
April 22, 2025
5
Make the cinnamon cookies a regular item, not just for this season.
Sagar Mali
April 22, 2025
4
I applied for Rs. 1000/- sing up coupon and it didn’t get applied and customer service said they can’t help it. This is very rude from Theobroma. It’s not a matter of 1000 it’s how I was being treated by customer service rep.
I need 1000/- coupon for my next order.
Plz support
Murali
April 22, 2025
5
My name is not Murali,I don't know how you got that name,it's Vasudha,
Aditya Ajay Patil
April 22, 2025
5
Everything is good so far expect the prices of Sandwiches & Rolls, which have goone a way too high compared to the competition in past few months. Requesting you to kindly keep the prices of your savouries on a lower level given though they're restocked daily & within the self life, they're not freshly prepared. Your packaging charges are exorbitant on delivery platforms including Swiggy & Zomato, which makes the customers pay unnecessarily high premium just for getting your products delivered at their doorstep. Requesting you to kindly have a look into this & take care of these constraints at the earliest. Thank you for providing listening.