At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
I regularly order cakes from your stores. My last order the amount was deducted from my UPI account and I did not receive the confirmation of the order. When I called the helpline they said they have not got my order and I paid again by my credit card. Please refund the amount of 590/-