At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
Though the rich chocolate cake ordered was received in damaged condition but prompt action by your team to replace the cake was insanely customer centric and it restored my trust in brand Theobroma. Well done and keep up the good work.
User
April 26, 2025
5
The gentleman who took the order was kind enough at following up for the rider to take the order. It was raining heavily and the order reached us so kudos to him.
Tripti Kashyap
April 26, 2025
4
All the pastries were damaged.
Neelam Jain
April 26, 2025
4
Taste is not good for mango pastry seems it’s been kept so long not fresh and having bad taste seems like it’s spoiled already
Himanshu Garg
April 26, 2025
5
Pastry was not fresh (chocolate vanilla) and it was scattered in packaging